Last Updated: January 21, 2025
At Eccentricity Express Private Limited, we are committed to providing you with the best possible shipping experience. Whether you’re shopping for fashion, electronics, or home goods, we aim to ensure that your products reach you safely and promptly. Please read our shipping policy below to understand the shipping process, timelines, and other important details related to your order.
We offer a variety of shipping methods to meet your needs. The available shipping options will be displayed at checkout based on your shipping address.
Shipping costs depend on the weight, size, and destination of your order. During checkout, you will be able to view the available shipping methods and their associated costs before confirming your purchase.
Free Shipping: We offer free standard shipping on orders over a certain amount (e.g., ₹2,000). This offer may vary from time to time, so please check our website for the latest promotions.
Orders are typically processed within 1-2 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a tracking number via email so you can track your order's progress.
The estimated delivery time depends on your selected shipping method and delivery location:
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or shipping carrier issues.
We currently ship to locations within India and select international destinations. We are unable to deliver to P.O. Boxes or APO/FPO addresses. If you are unsure whether we ship to your area, please contact our customer service team before placing your order.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the shipping carrier’s website. If you have any trouble tracking your order, feel free to contact our customer support team for assistance.
In the unlikely event that your shipment is delayed, lost, or damaged in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order. If your order is lost or damaged, we may offer a replacement or refund depending on the situation.
We currently offer international shipping to select countries. Please note the following important details about international shipments:
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or issues caused by incorrect or incomplete address information. If you need to update your shipping address after placing your order, please contact our customer support team as soon as possible.
If you need to return an item, the return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or the wrong product was sent. Please refer to our Refund and Cancellation Policy for more details on returns and exchanges.
If you have any questions or concerns about our shipping policy, please contact our customer support team:
Eccentricity Express Private Limited
Email: eccentricity.express.pvtltd@gmail.com
Phone: +91 9843748664
Thank you for shopping with Eccentricity Express Private Limited. We aim to provide you with the best shipping experience and ensure your order reaches you in a timely and secure manner.