Refund and Cancellation Policy

1. Introduction

At Eccentricity Express Private Limited, we strive to provide our customers with the highest quality products and exceptional service. In the event that you are not completely satisfied with your purchase, we offer a refund and cancellation policy in line with industry best practices. Please read the following policy carefully to understand your rights regarding refunds and cancellations.

2. Cancellations

We understand that sometimes you may need to cancel an order. If you wish to cancel your order, please follow these guidelines:

• Order Cancellation before Shipment: You may cancel your order before it has been shipped by contacting our customer support team at eccentricity.express.pvtltd@gmail.com or calling +91 9843748664.
• Order Cancellation after Shipment: Once your order has been shipped, it cannot be canceled. In such cases, you must follow our return process to initiate a return once the product has been delivered.
• Cancellation of Custom or Special Orders: Custom or special orders may not be eligible for cancellation once the order has been processed. Please review product descriptions before purchasing custom items.

3. Refunds

If you are not satisfied with your purchase, we offer refunds under the following conditions:

• Eligibility for Refunds: Refunds are only available for products that are returned within 30 days of receiving the order. To qualify for a refund, the product must be unused, in its original condition, and in the original packaging.
• Return Process: To initiate a return and refund, you must contact our customer support team at eccentricity.express.pvtltd@gmail.com or call +91 9843748664. We will provide you with the necessary instructions for returning the product.
• Refund Method: Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item. If the original payment method is unavailable, we may offer an alternative refund option, such as store credit.
• Non-refundable Items: Some items, such as personalized or custom-made products, sale or clearance items, and perishable goods, are not eligible for refunds. Please check the product description for specific details.

4. Damaged or Defective Products

If you receive a damaged or defective product, we apologize for the inconvenience. Please contact us immediately within 48 hours of delivery at eccentricity.express.pvtltd@gmail.com or call +91 9843748664 to request a replacement or a full refund. We may request photos or other documentation to verify the issue before proceeding with a refund or replacement.

5. Exchange Policy

We currently do not offer direct exchanges. If you would like a different product, we recommend initiating a return for the original product and placing a new order for the desired item. Please refer to our refund and return process for more details.

6. Refunds for Digital Products

Refunds for digital products, including but not limited to e-books, software, and downloadable content, are not available unless the product is defective or does not match the description provided on our website.

7. Shipping and Handling Fees

Shipping and handling fees are non-refundable, unless the return or cancellation is due to a defect or error on our part. You are responsible for return shipping costs unless the item is damaged or defective upon arrival.

8. Processing Time for Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

9. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please feel free to contact us:

Eccentricity Express Private Limited
Email: eccentricity.express.pvtltd@gmail.com
Phone: +91 9843748664

Thank you for shopping with Eccentricity Express Private Limited. We strive to ensure that you are completely satisfied with your purchase. If you need further assistance, do not hesitate to contact us.