At Eccentricity Express Private Limited, we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard it. By using our website (www.eccentricityjewellery.co.in), you agree to the practices outlined in this policy.
1. Information We Collect
We collect various types of information to enhance your shopping experience and to provide services effectively:
- Personal Information: When you create an account, place an order, or contact us, we collect personal information such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (credit card or other payment methods)
- Order history
- Non-Personal Information: We also collect non-personal information to help improve the website's functionality and performance, such as:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visits
- Referring URL
- Cookies and Tracking Technologies: Our website uses cookies and similar technologies to collect data about your browsing activities. Cookies are small data files stored on your device to improve user experience and remember your preferences. You can manage your cookie preferences through your browser settings, but disabling cookies may impact your experience on our website.
2. How We Use Your Information
The personal and non-personal information we collect is used for the following purposes:
- Order Processing: To fulfill your orders, process payments, and deliver the products to the correct address.
- Customer Service: To respond to inquiries, offer support, and resolve any issues with your account or orders.
- Marketing and Promotions: To send you promotional emails, special offers, and updates about new products or services. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or by adjusting your communication preferences on your account settings.
- Personalization: To improve your shopping experience by tailoring product recommendations and content based on your preferences, past purchases, and browsing history.
- Website Improvement: To analyze website traffic, understand customer behavior, and enhance the functionality and user experience of our website.
- Legal Compliance: To comply with applicable laws, regulations, and legal requests, and to enforce our Terms and Conditions.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers in the following cases:
- Service Providers: We may share your information with companies that assist in operating our website, processing payments, delivering products, and providing customer support. These third-party service providers are obligated to protect your information and use it only for the purpose of providing the services on our behalf.
- Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Eccentricity Express, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the terms of this Privacy Policy.
4. Data Security
We implement a variety of security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for sensitive transactions
- Regular security audits
- Password protection for user accounts
- Restricted access to personal data for authorized personnel only
However, no method of online transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
As a user, you have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account or contacting us. We encourage you to keep your information up to date to ensure accuracy.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or newsletters at any time by clicking the "unsubscribe" link in the email or adjusting your preferences in your account settings.
- Deletion of Account: You may request to delete your account by contacting us directly. Please note that certain information may need to be retained for legal or operational reasons.
- Cookie Management: You can manage your cookie preferences through your browser settings. Disabling cookies may impact your user experience on our website.
6. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your data.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information from our systems.
8. International Transfers
If you are accessing our website from outside of India, please be aware that your information may be transferred to and stored on servers located in India or other countries. By using our website, you consent to the transfer of your information to countries with varying data protection laws.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Eccentricity Express Private Limited
Email: eccentricity.express.pvtltd@gmail.com
Phone: +91 9843748664
By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting Eccentricity Express with your personal information.
